GujMapGujMapગુજરાતની જમીન માહિતી
સહાય કેન્દ્ર

વારંવાર પૂછાતા પ્રશ્નો

Detailed guidance about free map viewing, paid downloads, service invoices, accounts, payments and support.

What does the download charge cover?

Map viewing in the GujMap app is free. The download service charge helps recover GujMap’s server hosting, IT services, application operation and management costs.

GujMap does not claim copyright or ownership over government maps or underlying public land-record content. Copyright in the GujMap name, app, website, software, interface and original GujMap content is reserved. GujMap — All rights reserved.

M

Maps

5 answers
Can I view a map before purchasing?+

Yes. Select District, Taluka and Village, then open the map to view and zoom. Purchase is required only for a paid original map download.

Can I view village maps for free?+

Yes. Map viewing in the GujMap mobile app is free. You may open an available map and use zoom controls without purchasing it. A service charge applies only if you choose to download and keep the map file.

How do I find a village map?+

Open Village Maps and select the district first, then the taluka, and finally the village. Names are arranged alphabetically. On the website you can also browse the district, taluka and village directory pages created for each available location.

Why is my village or map not listed?+

The library reflects the files currently imported and published by the administrator. A village may be missing, spelled differently or awaiting processing. Contact GujMap with the district, taluka and village name so the team can review the request.

Can I zoom in and zoom out before buying?+

Yes. The app map viewer supports viewing and zooming without a purchase. Payment is required only for the protected downloadable file. Preview quality or presentation may differ from the downloaded original.

P

Purchase

2 answers
How do map purchases work?+

Choose the paid download option, enter the requested billing details and complete payment using an available Indian payment method such as UPI. Access is enabled after payment is verified.

What if payment succeeds but access is unavailable?+

Refresh your purchase after a few moments. If access still does not appear, use Contact Us and include your registered email and payment or order reference.

S

Support

2 answers
How can I contact GujMap?+

Open Contact Us from the dashboard or account menu and send the form with your contact details, subject and message.

How can I contact GujMap support?+

Use Contact GujMap from the website navigation, floating contact button or mobile app. Include the district, taluka, village, registered email and order number when asking about a map or purchase, but never send passwords, OTPs, UPI PINs or card PINs.

G

General

3 answers
Is GujMap an official government application?+

No. GujMap is an independent information service. Always verify official records on the relevant Gujarat government website.

What is GujMap?+

GujMap is an independent land-information and map-access platform for Gujarat. It organizes district, taluka and village map listings, land-area tools, informational documents and links to official government services. GujMap is not a government department or an official government application.

Is GujMap an official Gujarat government website?+

No. GujMap is an independently operated technology service. Links marked as government links lead to third-party official portals. Always confirm legal records, ownership details, survey information and current rules directly with the appropriate government office or official portal.

C

Charges

1 answer
What am I paying for when I download a map?+

The amount is a GujMap download service charge. It helps recover server hosting, bandwidth, secure file delivery, IT services, application operation, maintenance and management costs. It is not a charge for viewing the map and is not a sale or transfer of map copyright.

D

Downloads

4 answers
Can I download a map without purchasing it?+

No. Paid downloadable files are protected by the server. A completed and verified payment must create an active purchase entitlement for your account before the website or app will allow the download.

Where can I find a purchased map?+

On the website, sign in and open My Profile, then look under My Purchases. In the mobile app, open your profile or purchase history. Use the same Google email used for payment.

Can a website purchase be downloaded in the mobile app?+

Yes. Purchases are connected to your GujMap user account, not to the device or purchase platform. Sign in to the website and app with the same Google email to access an active purchase on both platforms.

Can an app purchase be downloaded from the website?+

Yes. After the payment is verified, sign in to the website with the same Google email used in the app. The map should appear under My Purchases with its protected map-download and invoice options.

I

Invoices

2 answers
Can I download my service invoice?+

Yes. Open My Profile on the website and select Download invoice PDF beside the completed purchase. The protected invoice includes the customer, map, village hierarchy, order, payment reference and GujMap download service charge.

Why does the invoice say service charge?+

GujMap provides hosting, IT operation, application management and secure download delivery. The invoice describes the payment as a service charge because GujMap does not sell or claim ownership of the underlying government map content.

P

Payments

4 answers
Which payment methods are available?+

Available methods are presented by the configured payment provider during checkout and may include UPI or other supported Indian payment options. The exact options can vary by device, provider configuration and payment environment.

What should I do if payment succeeded but the download is locked?+

Wait briefly and refresh My Purchases because gateway verification can take time. If access still does not appear, contact GujMap and provide your registered Google email, GujMap order number and payment transaction reference. Do not share an OTP, card PIN or UPI PIN.

What happens if a payment fails or is cancelled?+

A failed, cancelled or incomplete payment does not activate the protected download. You may retry checkout. If money appears debited, keep the bank and gateway reference and contact support so the transaction status can be reviewed.

How are refunds or duplicate payments handled?+

Contact GujMap with the order number, registered email and transaction reference. Eligibility and processing depend on verification of the payment, download delivery status, applicable terms and the payment provider’s settlement process.

A

Account

2 answers
Why must I sign in with Google?+

Google Sign-In identifies your GujMap account securely and lets purchases remain available across the website and mobile app. GujMap uses the verified email to associate orders, downloads and invoices with the correct account.

Can I use a different Google account on another device?+

A purchase is available only to the GujMap account that made it. To use another device, sign in with the same Google email. Signing in with a different email creates or opens a different account and will not show the original purchases.

P

Privacy

1 answer
What information does GujMap store for an order?+

GujMap may store the account identity, billing name, email, mobile number, optional address, selected map, order amount, purchase platform, payment provider references and status needed to deliver the service and provide support. Review the Privacy Policy for more information.

T

Tools

1 answer
Do land calculators work without internet?+

The mobile app can cache supported calculator configuration for offline use. Results are informational estimates. Regional practices and legal conversion requirements should always be verified before making legal, property or financial decisions.

હજુ મદદ જોઈએ છે?

Send the GujMap team your question, village details or order reference.